Paragon Software Systems Inc has introduced a mobile proof-of-delivery and fulfillment system. FleXipod provides real-time information on the status of deliveries, captures essential delivery recipient information including a signature for proof of delivery, and provides user tracking via GPS.
The cloud-based system improves customer service, speeds up invoicing, minimizes disputes, reduces paperwork, and can be configured to force driver compliance with regulations and transportation plans.
Wayne Holgate, senior vice-president, product at Paragon, said, “With FleXipod, transport managers can respond in near real-time to any deviations and can act to rectify failed deliveries within minutes. In addition, consumers can be texted with details of the up-to-date expected delivery time.”
FleXipod is an electronic proof of delivery system that can be implemented using PDA, tablet, and smartphone devices. In addition to traditional electronic proof-of-delivery functionality, it enables users to create, manage, deploy, and use fully configurable data capture forms. As well as standard required actions following specific task outcomes, the forms management module allows a further level of data to be captured with specific details completely under user control.
Job lists are uploaded to a web-based central management console, giving a real-time view of jobs and smooth integration with centralized transportation planning systems. Drivers receive up-to-the-minute information on jobs to perform, including amendments made while on the road. Paperwork is eliminated as FleXipod captures standard proof-of-delivery data such as signatures and additional information via customizable forms that can be extracted for customer service updates or invoicing. Photographic evidence can be taken to aid customer service requests such as failed deliveries or damaged products.
FleXipod incorporates GPS tracking of each device’s exact location so transportation managers can check driver adherence to expected routes and timescales. Recipients can be alerted to the expected time of delivery.
This system also integrates with Paragon’s HDX, a home delivery management and route optimization solution that analyzes all existing deliveries scheduled, resource availability, and route planning parameters, then calculates the best delivery time to offer customers—within seconds.
For more details, go to www.paragontruckrouting.com.