Mack Trucks announced that all new Mack trucks will feature a unique QR code to speed service response times and improve customer uptime. QR codes, or quick response codes, are matrix bar codes that supply rapid retrieval of information when a tablet or other mobile device scans the code.
Starting in April, Mack will install QR codes on the vehicle’s doorframe during the manufacturing process. When the vehicle arrives at the dealership, service advisors scan the vehicle’s unique code, allowing the service advisor to rapidly access the truck’s VIN, owner information, and dealer service history and automatically launches Mack’s service management system powered by MVASIST. This electronic process eliminates the potential for errors that can occur with paper-based service write-ups.
The service advisor also has the ability to launch required inspections through the mobile device used for the initial scan. This saves technicians time in completing and accurately documenting inspections and enables the truck to get back on the road faster.
As an innovation in Mack’s Bulldog Service Management program, powered by MVASIST, the QR code technology is another resource Mack provides to improve service and support through the Mack Pedigree Uptime Protection program. Pedigree Uptime Protection is an integrated suite of service and support solutions with four components: Bulldog Service Management, Bulldog Parts Purchasing, Bulldog Financing, and Bulldog Asset Protection. The Bulldog Service Management component improves communications with customers, increases operating efficiency and reduces downtime.
Mack is currently working with dealers to retrofit QR codes on existing Mack trucks.