Remote Diagnostics, Volvo Trucks’ proactive diagnostic and repair planning service, was named Best Telematics Service or Solution for Commercial Vehicles by a panel of industry judges at the 10th annual Telematics Update Awards in Detroit MI. Volvo, the only heavy-duty truck manufacturer nominated for the award, offers Remote Diagnostics as a standard feature on all Volvo-powered Volvo trucks in North America.
Volvo edged out seven technology companies to win the award, presented during the Telematics Update annual conference and exhibition in Detroit.
The company has delivered more than 12,000 trucks equipped with Remote Diagnostics, which monitors a set of critical fault codes and delivers detailed information about the severity of the issue in real-time to the customer. This information helps customers make more informed decisions based on the urgency of a service issue.
Remote Diagnostics is proven to enhance repair accuracy and efficiency, reducing the average diagnostic time at a service location by 71% and lowering the average time of repair by 25%. The service helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service.