Software AG announced that Americold, the provider of temperature-controlled warehousing and supply chain systems to the food industry, has enhanced its already robust supply chain capabilities.
It has given its customers unprecedented visibility and access to their orders at every stage of the order lifecycle, from time of customer creation to final delivery, through its proprietary i-3PL supply chain control system in conjunction with Software AG’s webMethods portfolio. webMethods is used to capture and integrate data from Americold’s B2B, warehouse, transportation, and ERP systems to produce advanced intelligence for its customers.
Thomas Musgrave, Americold executive vice-president and chief information officer, said, “We want to provide our customers with breakthrough improvements comprising the ability to easily find, review and change active orders, as well as offer them order confirmations and alerts from any stage of the order and delivery process.
“It is about offering a single portal with full visibility of an order even when that order will have transited through a number of different networks and system architectures, and the multitude of programmed business logic that is required to deploy B2B communications,” he said. “This is more than simply meeting SLAs and updating the customer on the labor activities of an order. We’ve expanded capabilities to include ongoing updates to the customer on the virtual activities of an order too, ultimately exceeding customer expectations and garnering further trust.
“The webMethods product integrates information from multiple sources enabling Americold management, partners, and customers access to live, accurate data, reports and alerts enabling them to take action, reshape demand, and make critical decisions more confidently,” said Musgrave.
At the core of Americold’s digital transformation is Software AG’s webMethods Integration Server, which connects the company’s Warehouse Management System to its B2B Gateway. Software AG’s Optimize provides monitoring of customer orders and shipment processes to ensure that any issues are noted and appropriate alerts are generated. Software AG’s MashZone serves as the user interface from where information is gathered.
Based in Atlanta GA, Americold provides more than 90,000 temperature-controlled truck moves annually, 175-plus warehouses, and a billion cubic feet of storage worldwide.
More information can be found at www.americold.com.