Isuzu Commercial Truck of America Inc, distributor of low cab forward trucks, opened its first Center of Excellence in northeast Pennsylvania.
The complex—the first of its kind for Isuzu—is comprised of a state-of-the-art, 100,000-square-foot parts distribution center and a world-class 30,000-sq-ft training and technical assistance facility.
The Center of Excellence puts three functions supporting dealerships and customers in the region under one roof:
•Parts distribution—More than $8 million worth of parts are stocked in the facility, placing them close to a concentrated area of commercial vehicle dealers, reducing delivery time.
•Training center—Dealership service, parts, sales, and customer satisfaction personnel from throughout the United States will receive intensive, hands-on technical and lifecycle training at Isuzu Truck University.
•Technical assistance—The center will house local field service engineers and a technical assistance line team. By focusing on dealers in specific parts of the nation, both teams can react to issues and trends in a faster, more personalized manner.
The center’s location in Jenkins Township/Pittston was strategically chosen. The northeastern United States is home to one of the highest concentration of US Isuzu dealerships, Isuzu commercial trucks in operation, and the company’s annual parts sales.
While this Center of Excellence is the first of its kind for Isuzu, it will not be the last. Plans are already underway to open a second facility in the United States.
For more information, access www.isuzucv.com or call 866-441-9638.