Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, is building momentum moving into 2014, pushing hard on two fronts.
The company is hiring veterans for its new customer care center, which has been purpose-built to exceed ADA standards. Additionally, Flagship Logistics Group is deploying the industry’s first new generation of TMS (transportation management system) in a decade, provided by 3GTMS. The formal launch date for the customer care center’s opening is January 15, 2014.
Flagship Logistics Group’s Indianapolis customer care center will support inbound and outbound calls for marketing campaign response management; customer and carrier recruitment; trade show appointment setting; blended customer service calling; as well as workload management leveraging a number of different contact media.
The customer care center, housed in a 100-plus-year-old building and listed on the National Register of Historical Places in Indianapolis, is just north of the downtown area directly across from University Park, the Indiana War Memorial Plaza, the Veteran’s Memorial Plaza, and the American Legion Mall. There are no stairs, no ramps, and no elevators in this facility for veterans to have to navigate. Aisles in the call center have been built to accommodate hospital beds, if necessary, and covered parking is provided.
The company is working closely with Wounded Warrior Project to recruit and place veterans, expecting to hire a total of 40 veterans between now and the end of 2014 for the contact center, in support of its longer-term strategy to hire veterans. In total, Flagship Logistics Group has committed a minimum of $100,000 to Wounded Warrior Project heroes and expects to continue to grow this contribution over time.
Flagship Logistics Group specializes in frozen and refrigerated LTL (less than truckload) transportation. It provides third-party contract warehousing, manufacturing support, and general outsourced logistics services for customers anywhere in the United States. Additional details can be found at www.FlagshipFoodGroup.com.
For more information on 3GTMS, go to www.3gtms.com.
To get involved and learn more about the Wounded Warrior Project, access www.woundedwarriorproject.org.