Instill Corp announced that Independent Purchasing Cooperative (IPC), owned by 22,000-plus Subway franchisees in the United States and Canada, has reduced supply chain costs by more than $1 million by using Instill's Quality & Compliance Management system.
"With our previous homegrown spreadsheet-based process, we could only manage responses to product complaints," said Rick Buttner, director of quality and purchasing at IPC. "Using Instill's Quality & Compliance Management solution we now get accurate actionable information that allows us to solve problems more quickly. This has translated into a 17.6% reduction in complaints, even though we've added hundreds of new stores, thereby driving the dramatic reduction in supply chain costs."
Franchisee satisfaction has increased, too. According to George Labelle, chief information officer of IPC, "Complaint response times are 43% faster than our goal, and product credits are being issued approximately six times faster than our previous solution."
Instill Quality & Compliance Management is a web-based, end-to-end system that enables foodservice companies to capture, route, correct, prevent, and analyze systemwide issues between their organization and their trading partners.