Marigold and Onions delivery van

Paragon helps leading Canadian caterer keep deliveries on schedule

Paragon Software Systems Inc, a provider of vehicle routing and scheduling optimization solutions, is enabling Marigolds & Onions, a leading catering and event planning business in Toronto, to meet time-critical windows for delivering fresh food for corporate, social and major sporting and charity events.

Marigolds & Onions has experienced rapid expansion since its foundation in 2011, providing catering services to a growing number of private and corporate clients. This includes being the contracted caterer for the annual Rogers Cup Tennis Tournament, serving more than 150,000 people in one week. As transportation planning became increasingly complex, Marigolds & Onions recognized the need for a solution to automate this process, so after investigating the options available within the marketplace it chose Paragon.

“Timing is of paramount importance to our business. The food needs to be delivered within very tight windows and within a short period of time after the chef has finished making it. If an order is late, we’re finished,” said John Valente, owner of Marigolds & Onions. “The Paragon team spent a lot of time understanding our business. They were the most responsive, professional people we met with and were clearly committed to delivering the best solution for both our business and customers.”

Marigolds & Onions is using Paragon’s routing and scheduling software to calculate the most efficient routes for its 10 delivery vans that supply more than 110 orders per day made up of all types of food and beverages to the greater Toronto area. The Paragon solution also includes Street Level Mapping, which provides high levels of accuracy for delivery plans, ensuring Marigolds & Onions’ drivers can efficiently complete drop-offs and collections in dense, urban areas.

Replacing the manual process with Paragon’s routing and scheduling software has reduced the time needed for planning. It has also provided visibility and control over the transportation operation. The solution covers both deliveries and collections, which Marigolds & Onions had previously found difficult to manage when it was manually planning, especially during busy periods.

“The control we now have over our delivery service is vital when we are catering for large events,” said Valente. “Before we deployed Paragon’s routing and scheduling software, we were dependent upon one individual’s knowledge of the process, but now, having had their training, pretty much any trained Paragon user can handle it. We really noticed the difference during the Rogers Cup, where we have 600 staff catering for players, staff and spectators across multiple restaurants. Paragon frees up our team to focus on the complex logistics of delivering the event, while giving us the confidence that we are going to meet all of the delivery promises we have to our equally important regular customers.”

With Paragon routing and scheduling software, Marigolds & Onions has been able to increase the number of deliveries completed on each route. This has resulted in fuel reductions of 7% to 9% and savings of $3,000 to $5,000. It has also reduced the use of third-party couriers by 50%.

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