FourKites recently recognized four companies it says are leveraging real-time visibility to improve customer satisfaction and achieve greater business results during it second annual Visibility Conference in Chicago IL.
This year’s inaugural Golden Kite awards went to C&S Wholesale Grocers, PetSmart, Ryder and Cracker Barrel Old Country Store, who Four Kites says emerged from a pool of Fortune 500 applicants covering a range of industries, including manufacturing, food and beverage distribution, and consumer packaged goods.
Winners were determined by votes from FourKites’ network of shippers, carriers and 3PLs.
“FourKites’ success is inextricably linked to our customers’ success,” said Mathew Elenjickal, FourKites’ founder and CEO. “Customer feedback and collaboration fuel our innovation and our roadmap.
“In that spirit, I’d like to congratulate our first batch of Golden Kite Award winners, and acknowledge the entire FourKites ecosystem for its indispensable contributions to the supply chain visibility movement.”
Inaugural Golden Kite Award winners:
- C&S Wholesale Grocers, the largest wholesale grocery supply company in the US, was the winner of the Golden Kite Customer Experience Award. Under the stewardship of Transportation Technology Manager Meghan Reilly, C&S Wholesale Grocers reported a 65% reduction in internal “Where’s my truck?” calls within three months of deployment, and began their rollout of FourKites ETA push notifications to customers. The company says 92% of participating customers reported high satisfaction scores and improved overall customer experience.
- PetSmart, the largest specialty pet retailer of services and solutions for the lifetime needs of pets, took home the Golden Kite Award for Innovation & Technology. According to PetSmart’s Dawn Goudie, senior manager for supply chain, the pet retailer achieved tracking consistency above 83%; onboarded more than 95% of carriers for outbound freight; and created a push notification system for stores with six-, four-, two- and one-hour ETAs.
- Ryder, a leader in commercial fleet management, dedicated transportation and supply chain solutions, won the Golden Kite Award for Driving End-User Adoption. Transportation Manager Erin Starliper reports the organization achieved a 32% increase in compliance, and a 30% increase in consistency via a comprehensive program that managed communications between operations, account teams and FourKites. In addition, Starliper and team restructured onboarding and enhanced automated scorecards for carrier management and procurement engagement. Today, Ryder has “hundreds” of active FourKites users, has achieved 82% overall compliance, tracks 40,000-plus loads monthly, and has onboarded 300-plus carriers to the platform.
- Cracker Barrel Old Country Store won the Golden Kite Award for Value Realization. The platform has been especially powerful in Cracker Barrel’s partnership with transportation and supply chain management company Averitt Express. According to Logistics Manager Jim Burnett, with FourKites, the company’s retail managers can better maintain the delivery window required for planning flexibility, while providing greater certainty of ETAs for delivery. Because Cracker Barrel’s customer service team can leverage FourKites’ messaging feature to interact directly with retail managers, Cracker Barrel has reduced time-consuming phone calls used to alert stores of late deliveries, and can now keep store associates aware of important events.