Prime Inc uses Paccar billing service

Prime Inc uses Paccar billing service

Using a consolidated billing service available from Paccar Parts Fleet Services, trucking company Prime Inc finds the program saves its accounting department dozens of hours of work reconciling invoices each month.

But perhaps more important for operations is the customizable reporting and centralized billing system for fleet maintenance that makes it easier and faster for drivers to get repairs completed while they’re out on the road, said Nick Forte, maintenance manager for Prime Inc. Paccar Parts Fleet Services provides fleets enhanced tools, allowing them to gain greater control over truck parts ordering and servicing.

“With our ability to establish customized billing down to the driver level with the program’s purchase order number validation and transaction level authorization, dealers can respond more quickly to repairs and other services that need to be done on the road,” Forte said. “Parts can be ordered and authorization for service can be confirmed more quickly for our company and leased drivers. That means fewer delays, which is good because many of the loads our trucks haul are fixed with scheduled times for delivery. Delays can be costly for our company—and particularly for our independent operators.”

Springfield MO-based Prime Inc, a refrigerated, flatbed, and tanker carrier, operates a fleet of 4,000 trucks, including about 1,300 Peterbilt Model 387s, in the lower 48 states and in Canada. About two-thirds of Prime’s drivers are private contractors who lease trucks from the company; the remaining third are hired drivers. The company has three maintenance shops at its three company terminals in Salt Lake City UT, Springfield MO, and Pittston PA.

Forte also appreciates how upfront price verification helps Prime hold down costs for its private contractors, which make up a majority of the company’s business.

“Since we simply bill our leased drivers whatever Paccar Parts Fleet Services charges us for parts, any savings we get means more money in their pockets,” Forte said.

Barry Gray, Paccar Parts director of fleet sales for Peterbilt, said, “Because the system is hosted and can be accessed through robustly secure connections via the web, companies don’t have to purchase special software or hardware to implement it. The web access provides their fleet and maintenance managers 24/7 access for complete real-time control of every vehicle.”

Though Paccar Parts Fleet Services is specifically designed for long-haul or regional-haul fleets with 250 or more trucks domiciled at several locations, vocational fleets with trucks, which travel long distances and are serviced at multiple dealer locations, can also benefit.

Drivers or other company personnel such as terminal managers or dispatchers can be given prior authorization to order parts or services without having to wait for approval.

For more information, visit

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.