US Foods, one of the nation’s largest food distribution companies, has chosen to implement FourKites real-time load tracking platform to help modernize its logistics operations. US Foods, which runs one of the largest refrigerated supply chains in the United States, evaluated several players before deciding on FourKites.
“We are impressed with FourKites’ ability to work with carriers of every size and integrate with in-cab ELDs and driver cell phones. It was important for us to partner with a technology provider trusted by our carrier and broker network,” said Ray Kredell, vice-president of operations at US Foods.
With the implementation of FourKites, US Foods will be able to access real-time location information and the ETAs of every truck carrying its products. With access to rich information across its carrier base, US Foods’ customer service team can proactively manage exceptions and provide answers immediately, without calls to dispatchers or drivers. The ability to see all active loads on a map with easy-to-access, hover-over details allows everyone, including end-customers, to be on the same page and united under one goal: on-time and hassle-free deliveries.
In the coming months, US Foods will begin rolling out the FourKites platform beyond the logistics customer service team. With sales, warehouse operations and other internal teams all on the same page, it can reduce redundancies and streamline operations, providing superior customer service more efficiently.
“US Foods has a long history of building an innovative supply chain. We are extremely proud to partner with such a dynamic organization and see our cutting-edge connected-devices platform making a huge difference in a short timeframe,” said Matt Elenjickal, chief executive officer of FourKites.
Learn how FourKites real-time load tracking can help your business by requesting a demo at www.fourkites.com.
With nearly 25,000 employees and more than 60 locations, US Foods provides a broad and innovative food offering and a suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont IL and generates approximately $23 billion in annual revenue.
Discover more at www.usfoods.com.