Wayne Merrill, the service manager for Keizer Refrigeration, a Sioux City IA-based distributor for Carrier Transicold, has been awarded the 2018 Dealer Service Manager of the Year for the entire Carrier Transicold network.
The awards ceremony was held recently in Scottsdale AZ, and was attended by Carrier Transicold dealers from the United States, Canada, Mexico, Brazil, Ecuador, Venezuela, Central America and the Caribbean. This event was themed “Way Beyond Cool” to highlight the many products and services the network offers beyond simply providing cold air.
Nominees for Dealer Service Manager of the Year category were judged on demonstrated ability to capture and retain key accounts, customer satisfaction, service assurance assessment scoring, technician training compliance and shop efficiency and training.
Shane Keizer, the president of Keizer companies, said, “Wayne is an exceptional team leader, and his endless drive to teach and encourage others has resulted in us having a second-to-none service technician team our customers can truly rely on. As it happens, Wayne is retiring from his service manager position this fall after 17 years with our company. He will remain working for us in a part-time capacity, helping with training our technicians. This award could not arrive at a better moment to recognize his vast contribution to our business and the Carrier Transicold network. I am tremendously proud of Wayne and his team.”
Merrill joined Keizer Refrigeration in 2002 as a unit sales and service representative, and soon he was promoted to his current service manager role. He and his wife Rita have four children, and they reside in Sioux City.
Keizer companies received a total of four awards: the Dealer Service Manager of the Year, Brick & Mortar Award for their new facility in Sioux City, and NextLevel 2 Platinum” and Quota Buster awards for Keizer Refrigeration’s sister dealership Transport Refrigeration of South Dakota that operates in Sioux Falls SD.
Visit www.midstatesutility.com or call 800-369-2653 for more information on Keizer companies.
Go to www.transicold.carrier.com to learn more about Carrier Transicold.